Refund policy
Refund and Return Policy
We want you in the right size. If something isn't working, here's how it goes.
Return window
You have 30 days from the delivery date to request a return.
Condition
Items must be unworn, unwashed, and returned with all original packaging and tags attached. Footwear must be returned in its original box, and the box must not be used as the shipping container. Shoes with visible outsole wear cannot be accepted.
How to start a return
Email us at yassifer@y2slay.net with your order number and the item you'd like to return. We'll send return instructions and an address. Please don't ship anything back before you've heard from us, as unauthorized returns can't be processed.
Who pays return shipping
- Wrong, damaged, or faulty item: we cover return shipping in full.
- Change of mind, fit, or colour: return shipping is the customer's responsibility. Original shipping charges are non-refundable.
Refunds
Once your return arrives and passes inspection, we'll issue a refund to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post it.
Exchanges
We don't process direct exchanges. Return the original item for a refund and place a new order for the size or colour you want. This is faster and avoids the item selling out while in transit.
Non-returnable
- Items marked final sale
- Eyewear returned without its original case or with scratched lenses
- Anything returned outside the 30-day return window
Faulty or incorrect items
If we sent the wrong item or it arrived damaged, contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund including shipping, at no cost to you.
Contact
Questions about a return: yassifer@y2slay.net